Case Study
Mittwoch, 25. Juni
15:15 - 15:40
Live in Berlin
Weniger Details
Artificial intelligence is revolutionizing IT Service Management, shifting the paradigm from reactive to predictive support for end-users. This session explores how AI can enhance ITSM tools, providing proactive solutions that anticipate user needs and optimize service delivery. It covers the necessary transformations for adopting AI-driven approaches, integration strategies for intelligent automation, and the balance between fully automated systems and human intervention. Attendees will learn how to prepare for this shift and how AI can bring efficiency and innovation to their IT support processes, enabling smarter, faster, and more personalized service for end-users.
Dr. Selmin Danış Öncül, Head of Enterprise Architecture Corporate at E.ON, is a highly accomplished professional renowned for driving business transformation and strategic IT solutions. With a Ph.D. in Engineering Management, their expertise in enterprise architecture includes optimizing application utilization, enhancing operational excellence, and fostering digitalization. Their exceptional leadership skills have shaped E.ON's architecture framework, ensuring efficient operations. Recognized as a trusted advisor and influencer, Dr. Öncül's commitment to cutting-edge solutions has earned them respect in the industry. Their track record of accomplishments and forward-thinking approach continue to revolutionize enterprise architecture practices, inspiring professionals across the field.
The Pop in Your Job
Working in Enterprise Architecture is joyful as I can see the big picture among a huge organization and have a chance to build the future target IT landscape to reach the capability set that the company wants to have. Also, working in a trusted and unbiased department which tries to guide and govern the whole digital transformation is both a challenge and very satisfying.